Field Service Contracts Specialist

The Field Service Contracts Specialist develops and prices new and renewal service contracts for all Field Service-supported technologies at Vision Technologies, ensuring proposals align with service tiers, SLAs, cost structures, and operational capability.

New Service Contract Proposals

Develop pricing and structured proposals for all new service contract requests in alignment with Vision Technology’s service offerings.

Renewal Proposal Ownership

Lead renewal evaluations by reviewing ticket history, contract costs, margin performance, and client changes to produce accurate renewal proposals.

Service Offering & SLA Alignment

Ensure all proposals reflect the correct service tiers and SLAs and provide options when requests fall outside Field Service’s structure.

Cost, Margin & Ticket Data Analysis

Analyze service ticket data, labor usage, and cost-to-support to ensure proposals protect Field Service margins.

Bid / RFP Support

Review bid requirements and provide accurate, operationally achievable service responses and support clarifications.

Governance & Process Improvement

Maintain standard pricing tools, templates, and language while supporting margin guardrails and proposal accuracy on net-new and renewal proposals.

Cross-Functional Collaboration

Act as the primary contact between Sales, Service, PMO, Finance, and leadership for all service proposal activity.

Required Skills & Experience

• Strong understanding of service contracts, SLAs, entitlements, and exclusions.
• Ability to interpret service ticket data and apply cost and margin logic.
• Multi-technology awareness (AV, Security, UC, monitoring).
• Experience in proposals, bids, renewals, or service contract management.
• Excellent written communication and strong analytical skills.

 

Preferred Skills

• Field Service or Managed Services background.
• Experience with Autotask, PSA tools, or ERP cost data.

Vision Technologies, a national and global systems integrator, provides IT services and solutions for commercial and federal clients. Our seasoned staff has keen insight into trends and emerging technologies that are changing the way we work, communicate, and protect our society. We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audiovisual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results.

Vision Technologies offers its employees the following benefits and leave programs.
• Company Holidays
• Elective Days
• PTO
• Medical/Dental/Vision Insurance
• Life Insurance and AD&D
• Short/Long‐term Disability
• 401(k) Retirement Plan
• Tuition Reimbursement
• Leadership Development Training

Vision Technologies is an equal opportunity employer: disability/veteran.