Service Engineer - Electronic Security

The Service Engineer is an advanced-level technical role responsible for leading the diagnosis, programming, and remediation of complex service issues. This role exceeds the scope of a Senior Service Technician, combining field expertise with programming and system integration capabilities. The Service Engineer serves as a subject matter expert, technical escalation resource, and technical leader in support of both internal teams and customers.

• Perform system-level diagnostics, reprogramming, and troubleshooting to resolve complex service issues across one of the assigned technology platforms.
• Lead reconfigurations, software updates, and performance optimizations across integrated systems.
• Support testing and validation of system functionality against performance standards.
• Interface with engineering teams, manufacturers, and customer stakeholders to resolve service challenges.
• Provide technical leadership and mentorship to service technicians, including guidance on troubleshooting methods, system logic, and configuration standards.
• Provide escalation support for advanced technical service tickets, involving system failures, programming issues, or integration challenges.
• Document all service activities, updates, and remediation steps following company procedures.
• Ensure all work activities adhere to company safety, quality, and operational standards.

Required Qualifications

 

• Experience:
  • 5+ years of hands-on technical experience in field service, systems installation, or systems integration, with 2+ years in a senior or lead-level capacity.
  • Proven programming or configuration experience across any of the following technology sectors:
    • AV (e.g., control system programming, DSP configuration, signal routing)
    • Security (e.g., access control, video surveillance system configuration, VMS platforms)
    • Networks (e.g., switch and router configurations, IP schema management, DAS (digital antenna systems), Wi-Fi systems)
  • Strong analytical and diagnostic skills across hardware, software, and network layers.
  • Ability to interpret drawings, system schematics, and configuration documentation.
  • Effective communication and interpersonal skills for working with internal teams and customers.
  • Self-motivated and capable of leading field-based service activities independently.

 

Preferred Qualifications

 

• Manufacturer certifications (e.g., Crestron, AMX, Extron, Lenel S2, Genetec, Cisco, etc.).
• Experience with integrated system platforms and programming environments.
• Proficient in documenting system configurations, service logs, and escalation notes.

 

 

 

All offers are contingent on the successful completion of a background and drug screen. 

 

Vision Technologies, a national and global systems integrator, provides IT services and solutions for commercial and federal clients. Our seasoned staff has keen insight into trends and emerging technologies that are changing the way we work, communicate, and protect our society. We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audiovisual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results.

Vision Technologies offers its employees the following benefits and leave programs.
• Company Holidays
• Elective Days
• Birthday off with pay
• PTO
• Medical/Dental/Vision Insurance
• Life Insurance and AD&D
• Short/Long‐term Disability
• 401(k) Retirement Plan
• Tuition Reimbursement
• Leadership Development Training

Vision Technologies is an equal opportunity employer: disability/veteran.