The Program Manager is responsible for the planning, development, and implementation of large
scale full turnkey customer programs. Responsibilities will include assisting customers in
planning and developing program objectives and goals, developing the program critical path,
defining program roles and key program milestones, implementation plans, and active
management of the entire program and its key deliverables.
The Program Manager will be the primary point of contact for the customer and vendors
assigned to the program. Key responsibilities in this role will also include execution of the
overall scope of work, status reporting, budget tracking and financial reporting, contract
management, achieving incremental program milestones, successful and timely implementation
of program deliverables, management of program-specific project managers, and regular
communication with team members, vendors, and customer’s upper management team. Overall,
this position is high in caliber and plays key role in the full-scale management and critical
decisions of multi-million-dollar customer programs. The ability to assume an immediate
leadership role is necessary to be successful.
The Program Manager’s focus is on delivering World Class Customer Experience and Quality.
They are integral to the account team and is key in building the trusted relationship with the
customer. They are an extension of the sales team and carry a farming quota.
The individual reports into the Director for the Datacenter Busisness Unit.
In addition to position responsibilities noted below, our Program Managers are to embrace
Living the Vision Culture and be driven by principles we all share, believe in, and promote:
Customer First; Be the Best You Can Be; Professionalism; Proactive Teamwork; Pride in Our
Company; and Make Giving a Reality.
Must Understands critical importance of both customer experience and customer service.
College degree or AA preferred.