Datacenter Program Manager

Job Locations US-VA-Chantilly
ID
2022-1348
Category
Information Technology
Type
Full Time

Overview

The Program Manager is responsible for the planning, development, and implementation of large
scale full turnkey customer programs. Responsibilities will include assisting customers in
planning and developing program objectives and goals, developing the program critical path,
defining program roles and key program milestones, implementation plans, and active
management of the entire program and its key deliverables.

The Program Manager will be the primary point of contact for the customer and vendors
assigned to the program. Key responsibilities in this role will also include execution of the
overall scope of work, status reporting, budget tracking and financial reporting, contract
management, achieving incremental program milestones, successful and timely implementation
of program deliverables, management of program-specific project managers, and regular
communication with team members, vendors, and customer’s upper management team. Overall,
this position is high in caliber and plays key role in the full-scale management and critical
decisions of multi-million-dollar customer programs. The ability to assume an immediate
leadership role is necessary to be successful.

 

The Program Manager’s focus is on delivering World Class Customer Experience and Quality.
They are integral to the account team and is key in building the trusted relationship with the
customer. They are an extension of the sales team and carry a farming quota.

 

The individual reports into the Director for the Datacenter Busisness Unit.

Responsibilities

In addition to position responsibilities noted below, our Program Managers are to embrace
Living the Vision Culture and be driven by principles we all share, believe in, and promote:
Customer First; Be the Best You Can Be; Professionalism; Proactive Teamwork; Pride in Our
Company; and Make Giving a Reality.

  • Execution on all assigned OTRs (Objectives, Targets, Results).
  • Active participation in CFR discussions.
  • Conform and adhere to all responsibilities within the Operational Guidelines throughout the
    phases of: Presales, Planning, Delivery, Closing, and Post-Installation.
  • Clearly defines rules of engagement on program initiative to include roles and
    accountabilities, change management process, deliverable approval expectation.
  • Develop a Baseline Project schedule securing key milestone and dependencies.
  • Oversee development of critical path plan deliverables.
  • Negotiate program deliverables/details (pricing, contract, resources, locations, scheduling,
    incremental billing with deliverables)
  • Recommend and obtain approval of sub-contractors/vendors as required.
  • Oversee implementation of program objectives and goals, and the key deliverables.
  • Provide work direction to all program teammates.
  • Work with the respective BU Managers to ensure all teammates can deliver according to the
    program requirements.
  • Risk management and resolution
  • Manage and interface with project managers responsible for specific sites and scopes.
  • Quality control on overall program deliverables
  • Provides a high level of leadership throughout program efforts.
  • Maintain and evaluate program budget.
  • Billing schedule management for customer and vendor
  • Customer relations (Change management negotiation, sign offs and acceptance, conflict
    management)
  • Chair meetings on behalf of the client with other vendors
  • Point of contact for escalation and contract-related issues.
  • Monitor all aspects of project plans to ensure milestones, timelines, and budget targets are
    met.
  • Monitor Risks and initiate necessary Proactive and Corrective Actions
  • Manage Change Control and Procure change orders.
  • Manage Vision team and/or subcontractors/vendors to ensure timely and high-quality work.
  • Monitor and drive the quality assurance process during all phases of the project.
  • Continuously expand / farm existing Accounts for additional opportunities to introduce other
    Vision services. Look for new opportunities with new clients that enable Vision to provide
    A/V, security, Wireless/DAS, and/or network infrastructure services.
  • Develop 2–3-year (or more, when appropriate) year project roadmap for program.
  • Become familiar with program’s budget process and proactively work with customer to
    shape budget build process for upcoming year.
  • Develop Method of Procedure or Standard Operating Procedures for the Program to ensure
    successful project delivery.

Qualifications

Must Understands critical importance of both customer experience and customer service.

  • Proactive and professional communication with internal and external customers.
  • Ability to positively influence others to act.
  • Can effectively leverage relationships and their own credibility to positively affect results for
    their customer and for Vision.
  • Ability to overcome program-affecting obstacles in a professional, influential way.
  • Provides leadership to Program team, and to all other individuals/vendors associated with
    Program.
  • Can effectively present and interact with senior executives as needed.
  • Consistently demonstrate a high level of performance in all aspects of the position. Promote
    continuous process improvement.
  • Highly organized, and effective with personal time management.
  • Actively participate in & lead customer-specific meetings, internally & externally.
  • Excellent verbal skills.
  • Excellent written skills.
  • Effective working in team situations as a contributing or leading member.
  • Versatile in performing different tasks; very resourceful.
  • Able to receive constructive feedback and take action to adjust.
  • Be independent, self-driven, highly customer focused, and be successful without supervision
    from management.
  • Timely responses to appropriate inquiries.
  • Demonstrate excellent listening skills.
  • Highly dependable.
  • Desire for continuous improvement at a personal and professional level.
  • Maintains a professional image to our customers and sets a role model image for all Vision
    teammates.

College degree or AA preferred.

  • 10+ years of experience specific to the job responsibilities.
  • Proven success in developing and implementing multi-vendor, large scale, multi-milliondollar complex customer programs.
  • PMI PMP Certified or equivalent preferred.
  • Excellent fluency with project management methodologies.
  • Influential, persuasive in motivating others.
  • Excellent PC skills, including MS Office applications (Word, Excel, PowerPoint, Outlook).

Company Overview

Vision Technologies, a national and global systems integrator, provides IT services and solutions for commercial and federal clients. Our seasoned staff has keen insight into trends and emerging technologies that are changing the way we work, communicate, and protect our society. We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audiovisual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results.

Vision Technologies offers its employees the following benefits and leave programs.
• Company Holidays
• Elective Days
• Birthday off with pay
• PTO
• Medical/Dental/Vision Insurance
• Life Insurance and AD&D
• Short/Long‐term Disability
• 401(k) Retirement Plan
• Tuition Reimbursement
• Leadership Development Training

Vision Technologies is an equal opportunity employer: disability/veteran.

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